VMware vSphere: Troubleshooting [V8]

Course Introduction

• Introductions and course logistics
• Course objectives

Introduction to Troubleshooting

• Define the scope of troubleshooting
• Use a structured approach to solve configuration and operational problems
• Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Troubleshooting Tools

• Discuss the various methods to run commands
• Discuss the various ways to access ESXi Shell
• Use commands to view, configure, and manage your vSphere components
• Use the vSphere CLI
• Use ESXCLI commands from the vSphere CLI
• Use Data Center CLI commands
• Identify the best tool for command-line interface troubleshooting
• Identify important log files for troubleshooting vCenter Server and ESXi
• Describe the benefits and capabilities of VMware SkylineTM
• Explain how VMware Skyline works
• Describe VMware SkylineTM Health
• Describe VMware Skyline AdvisorTM

Troubleshooting Virtual Networking

• Analyze and troubleshoot standard switch problems
• Analyze and troubleshoot virtual machine connectivity problems
• Analyze and troubleshoot management network problems
• Analyze and troubleshoot distributed switch problems

Troubleshooting Storage

• Discuss the vSphere storage architecture
• Identify the possible causes of problems in the various types of datastores
• Analyze the common storage connectivity and configuration problems
• Discuss the possible storage problems causes
• Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
• Review vSphere storage architecture and functionality necessary to troubleshoot storage problems
• Use ESXi and Linux commands to troubleshoot storage problems
• Analyze log file entries to identify the root cause of storage problems
• Investigate ESXi storage issues
• Troubleshoot VM snapshots
• Troubleshoot storage performance problems
• Review multipathing
• Identify the common causes of missing paths, including PDL and APD conditions
• Solve the missing path problems between hosts and storage devices

Troubleshooting vSphere Clusters

• Identify and troubleshoot vSphere HA problems
• Analyze and solve vSphere vMotion problems
• Diagnose and troubleshoot common vSphere DRS problems

Troubleshooting Virtual Machines

• Discuss virtual machine files and disk content IDs
• Identify, analyze, and solve virtual machine snapshot problems
• Troubleshoot virtual machine power-on problems
• Identify possible causes and troubleshoot virtual machine connection state problems
• Diagnose and recover from VMware Tools installation failures

Troubleshooting vCenter Server and ESXi

• Analyze and solve vCenter Server service problems
• Diagnose and troubleshoot vCenter Server database problems
• Use vCenter Server Appliance shell and the Bash shell to identify and solve problems
• Identify and troubleshoot ESXi host problems